Terms and Conditions
The term 'Kosal' ‘kosalsaree.com’ or 'us' or 'we' refers to the owner of the website whose registered address is 32579 Carmel Way,Union City California 94587. The term 'you' refers to the user or viewer of our website.
This Website is only a venue where Users may meet and interact with us for their sale and purchase transactions. The commercial / contractual terms include without limitation price, shipping costs, date, period, mode of delivery, warranties related to products and services including after sales services related to products and services, etc., over which the we have complete control and the same may be subject to change.
The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
The Agreement between you and kosalsaree.com is subject to the following terms and conditions :-
These terms and conditions supersede all previous representations, understandings, or agreements and shall prevail notwithstanding any variance with any other terms of any order submitted. By using the Shopping services of kosalsaree.com you agree to be bound by the Terms and Conditions.
The User certifies that he/she is at least 18 (eighteen) years of age or has the consent of a parent or legal guardian.
All prices, unless indicated otherwise are in US Dollars.
By indicating User’s acceptance to purchase any product or service offered on the site, user is obligated to complete such transactions.
Users shall prohibit from indicating its acceptance to purchase products and services where it does not intend to complete such transactions.
Any order placed for a product that is listed at an incorrect price may be cancelled. This shall be regardless of whether the order has been confirmed and/or payment levied. In the event the payment has been processed, the same shall be credited to your account and duly notified to you by email.
In a credit card transaction, you must use your own credit card.
kosalsaree.com will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to 'prove otherwise' shall be exclusively on the user.
In the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address) any extra cost towards re-delivery shall be claimed from the User placing the order.
Payment gateway takes 24-48 hrs. to confirm the payment to check for fraudulent transactions.
Shipment/delivery time of order processing starts from the day of receipt of the payment confirmed against the order placed with kosalsaree.com.
Usually all orders are processed and shipped within 7 working days, once payment is confirmed. However, certain categories of products have different lead-times for delivery due to the nature of the product. Do check the delivery timelines for each product while ordering.
kosalsaree.com shall not be liable for any delay / non-delivery of purchased goods in the event of flood, fire, wars, acts of God or any cause that is beyond the control of kosalsaree.com.
kosalsaree.com has done its best to display as accurately as possible the colors of the products shown on this Web site. However, the representation of the colors also might be influenced by the lighting. We have tried our best to reflect the actual colors. The brightness and color intensity of the products in the website might also depend on the monitor settings.
All of kosalsaree.com's products are either hand-loom or handcrafted using the finest natural fibers. There could be subtle variations in color, texture and finish, which is inherent in handcrafted products. In Hand-loom products, an irregular weave or print is not a defect; in many instances that helps us to differentiate handloom and hand crafted fabrics from the rest. Please follow the wash instructions in the back of the tag for best results.
The User agrees to use the services provided by kosalsaree.com, its affiliates, consultants and contracted companies, for lawful purposes only. Company may assign any or all of its rights under these Terms to its Affiliates without consent of the User.
Any attempt by a User to deliberately damage the Site or undermine the legitimate operation of the Site is in violation of Criminal and Civil Laws and should such an attempt be made, Company reserves the right to seek damages/injunction from any such User to the fullest extent permitted by law.
The User agrees to provide authentic and true information.
kosalsaree.com reserves the right to confirm and validate the information and other details provided by the User at any point of time. If upon confirmation such User details are found not to be true (wholly or partly), kosalsaree.com has the right in its sole discretion to reject the registration and debar the User from using the Services available at this website, and / or other affiliated websites without prior intimation whatsoever.
Partial delivery of product needs to be reported within 7 days of receipt of the product.
In the event of non-delivery of the products to the customers, kosalsaree.com’s liability shall be limited only to the refund of the exact amount paid by the customer for the purchase of the product.
kosalsaree.com’s liability to any claims will only be up to and limited to the cost of the product units in question.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged, the said amount will be reversed back in your Card Account or will be paid through check.
After ordering the product on site and/or after online payment for the same, and in case the product is no more available due to exhaustion or for any other reason subsequently, the order will be cancelled. Due intimation about the same and refund of payment accepted against the order will initiated through the same mode of payment through which Payment was initiated. Details for the payee account would have to be shared with kosalsaree.com for the same.
In case we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us. We have the full right to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by us and accept our decision regarding the cancellation.
This User Agreement shall be construed in accordance with the applicable laws of United States of America. The Courts of law in california shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by kosalsaree.com and his decision shall be final and binding on the parties hereto. The arbitration shall be held in California.
kosalsaree.com expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Site does not confer and shall not be considered as conferring upon anyone any license under any of kosalsaree.com or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to kosalsaree.com. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of kosalsaree.com. You may not modify, distribute or re-post anything on this website for any purpose.
The kosalsaree.com names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of kosalsaree.com. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner.
All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site or any related software. All software used on this Site is the property of kosalsaree.com and its technology partners and protected by US and international copyright laws. The Contents and software on this Site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Site is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by kosalsaree.com.
You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, kosalsaree.com shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.
You agree to defend, indemnify and hold harmless kosalsaree.com, its employees, founders, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inaction, which may result in any loss or liability to kosalsaree.com but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
This User Agreement is effective unless and until terminated by either you or kosalsaree.com. You may terminate this User Agreement at any time, provided that you discontinue any further use of this Site. kosalsaree.com may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny you access to the Site, Such termination will be without any liability to kosalsaree.com.
Upon any termination of the User Agreement by either you or kosalsaree.com, you must promptly destroy all materials downloaded or otherwise obtained from this Site, as well as all copies of such materials, whether made under the User Agreement or otherwise.
1.We respect our customer's privacy.
We at Kosal recognize your right to confidentiality and are committed to protecting your privacy. Kosal does not furnish any identifiable information at the individual level regarding its customers to any third party. The information you give to us is held with the utmost care and security. This information is collected primarily to ensure that we are able to fulfill your requirements and to deliver you a truly personalized shopping experience. When navigating our web site, personal information about you is not collected automatically or without your knowledge.
We are also bound to cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. We may share non-personal, non-individual statistical or demographic information in aggregate form with our marketing partners, advertisers or other third-parties for research and advertising purposes.
In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.
2.How do we use 'cookies'?
'Cookies' are small pieces of information that are stored by your browser on your computer’s hard drive. As is the case with many web sites, certain pages of Kosal’s web site may utilize a common technology known as “cookies” to collect and/or store information about you. A cookie file cannot be executed as a code or deliver virus.
Our cookies do not contain any personally identifying information, but they do enable us to identify you in case you have visited us earlier and to store items in your shopping cart between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in our store, including placing items in your shopping cart and purchasing them.
(Important: the information is only taken from what you have typed into the online forms and not from your Hard Disk).
These files in no way allow us to access your hard drive at anytime; it only allows your system to tell us that you have previously visited our site.
Most browsers are initially set to accept cookies. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. Our system is completely cookie dependent and you must receive ALL cookies (if prompted) to order from our online store.
We at Kosal don’t make our customer uncomfortable by frequently sending mails regarding new schemes latest arrivals etc. We would be sending you mails only regarding your order details and any correspondence regarding your order only. At no point will your email id be furnished to any of our marketing associates or any third party.
3.Security of Information
When you place an order for a product, we offer the use of a secure server. The Secure Socket Layer (SSL) encrypts all the information you input before it is sent to us. This prevents your personal data from being interpreted even if hacked while submitting it to our server. At the time of submitting your Credit Card details you will be redirected to a Highly Secure Payment server where Kosal or its associates have no access to your information. We at Kosal see to that your privacy is maintained at all time during your time of shopping at our eStore. We will not disclose any sort of personally identifiable information except when you give us requisite permission or under special circumstances such as when the law requires it.
In summary we respect the privacy of our customers completely. We use the information we collect on the Store to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.
Go ahead and have a great time shopping at Kosal.
Refunds and cancellation policy:
Kosal Saree believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.
How do I cancel an order on kosalsaree.com ?
If unfortunately you have to cancel an order, please do so within 24 hours of placing the order.
For outright cancellations by you:
- If you cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped:
-If you received the product, it will be eligible for replacement, only in cases where there are defects found with the product.
- If you have received the package and wish to cancel it due to defects in the product, Please drop us an email at email@example.com within 5 days from the receipt of the package citing the reason for the return and please send the package back to us at the following address as soon as you receive an acknowledgement.
32579 Carmel way, Union City, CA 94587
On receiving the returned package, we will be issuing the refund for the entire product amount. Shipping charges will not be refunded and customers are required to pay for the shipping costs to return the goods to the applicable return address.
Refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order, or incase of return, when the product is received back by us.
If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at firstname.lastname@example.org mentioning your Order ID. We will personally ensure that a brand new replacement is issued to you with no additional cost. If the replacement is not available, we will refund the entire product amount. Please make sure that the original product tag and packing is intact when you send us the product back.
Apart from condition reserved herein above, the following products shall not be eligible for return or replacement, viz:
Any product that exhibits physical damage to the box or to the product;
Any product that is returned without all original packaging and accessories, including all other items originally included with the product at the time of delivery;
If you have any further query regarding Return/ Cancellation/ Refund policy, please feel free to drop us a mail at email@example.com